Trydoperevozka LLC
Cancellation & Refund Policy
We understand plans change. This page explains how to request a cancellation or refund review.
Cancellation requests
If you need to cancel or reschedule a delivery, please contact us as early as possible by phone at (951) 317-1215 or by email. Early notice helps us adjust our schedule.
Rescheduling
We will work with you to find a new pickup and delivery time where possible, subject to availability and store or warehouse schedules.
Refund requests
Refund requests are reviewed individually and discussed directly with the customer. Eligibility depends on the circumstances, such as the timing of the cancellation and whether pickup or transportation has already begun.
Delivery not completed
If a delivery cannot be completed because of unsafe access, an item that exceeds vehicle capabilities, or an unavailable pickup or delivery location, we will contact you to discuss the options, which may include rescheduling.
Damage concerns
If you have a concern about furniture condition after delivery, please contact us promptly with details and photos so we can review it under our Terms & Conditions.